Two things may happen when you call us. If we are not in the office, we will return your call within 24 hours. If we are available to answer your call during regular business hours, we will respond to your questions and (if requested) make an appointment to visit your home at your earliest convenience. If you contact us through our Contact page at Soilsalive.com, we will respond to you either via e-mail or phone within 24 hours.